Welcome to ADOMAC Farm’s FAQ.
Here you’ll find quick answers about ordering, varieties, payments, delivery, pickup, and refunds.
Need help fast? WhatsApp/Call +2349164218000.
- A) Ordering
1) How do I place an order?
Go to Shop, select a product, choose your preferred variety (if available), select quantity, then proceed to checkout. You will receive an order confirmation after placing your order.
2) Can I preorder?
Yes. All orders require a minimum of 48 hours notice. Choose your preferred delivery or pickup date at checkout.
3) What does “Needs Confirmation” mean?
If you request a Sunday or public holiday date, your order will be marked Needs Confirmation. We will contact you within 24 hours to confirm a valid delivery or pickup date.
4) Can I order small quantity?
Yes, you can. But online payment is available only when your total order is 2kg and above. For smaller orders, use bank transfer, POS, or bank deposit (payment must be confirmed before delivery or pickup).
5) Can I order in bulk?
Yes. We supply bulk buyers such as retailers and restaurants. Please contact Sales via WhatsApp +2349164218000 or email sales@farm-adomac.net.
- B) Products and Varieties
6) What perishables can I buy on the website now?
For now, our active perishables are:
- Tomatoes
- Habanero Pepper (Ata Rodo)
- Bell Pepper
- Chilli Pepper
7) Do your varieties change?
Yes. Crop varieties may change from time to time based on season, availability, and farm planning. We will update the website whenever varieties change, and we will also add more varieties over time.
8) What tomato varieties do you sell?
We currently offer EVA F1 and Cobra F1 (varieties may change from time to time and will be updated on the website).
9) What habanero (Ata Rodo) varieties do you have?
We currently offer Red, Yellow, and Pink (varieties may change from time to time and will be updated on the website).
10) What bell pepper varieties do you have?
We currently offer Red, Yellow, Pink, and Green (Unripe) (varieties may change from time to time and will be updated on the website).
11) Do you have chilli pepper varieties?
For now, we sell fresh chilli pepper as a standard product. More varieties may be added from time to time and will be updated on the website.
12) Can I mix products and varieties in one order?
Yes. You can add different products and varieties to your cart.
13) Are your products organic?
We grow using organically grown and safe farming practices. We do not grow GMO crops. We grow improved varieties and use best practices to ensure crops are safe for consumption.
- C) Delivery and Pickup
14) What days do you deliver?
Monday to Saturday. We do not deliver on Sundays or public holidays.
15) What days can I pick up my order?
Monday to Friday. Pickup is not available on Sundays or public holidays.
16) What are your delivery hours?
Delivery time window is 9:00am to 6:00pm (Mon to Sat).
17) What are your pickup hours?
Pickup time window is 9:00am to 5:00pm (Mon to Fri).
18) Where is your pickup location?
Farm pickup: Adebowale Street off Ondo Road, Akure, Nigeria.
19) What is your corporate office address?
9 Oloro Area, Aratunsin Layout, Akure.
20) Do you deliver on public holidays?
No. Sundays and public holidays are not available for delivery or pickup.
21) How do delivery fees work?
Delivery fees may apply depending on your location. The delivery fee will be shown at checkout before you place your order.
22) What happens if I’m not available at the delivery point?
We will call you and may wait up to 15 minutes. If delivery cannot be completed, the order may be marked Delivery Attempted and:
- Rescheduled to the next available day (delivery fee may apply again), or
- Converted to pickup, if you prefer.
Because produce is perishable, we cannot guarantee the same freshness if delivery is delayed due to customer unavailability.
- D) Payments
23) What payment methods do you accept?
We accept:
- Online payment (for orders 2kg and above)
- Bank transfer
- Point of Sale (POS)
- Bank deposit
24) Do you accept cash?
No. We do not accept cash.
25) When will you deliver or release my order?
We only deliver or allow pickup after payment is confirmed:
- For bank transfer and bank deposit: payment must be received in our account (not only proof)
- For POS: payment must be successful and confirmed at the point of transaction
26) Why is online payment not available for my order?
Online payment is available only when your total order is 2kg and above. If your cart is below 2kg, please increase quantity or use bank transfer, POS, or bank deposit.
- E) Changes, Cancellations, Refunds
27) Can I cancel my order?
Orders can be canceled only before processing starts. Once processing has started (harvest, sorting, packaging), cancellation may not be possible. Contact us immediately on WhatsApp +2349164218000.
28) Do you accept returns?
Because produce is perishable, we do not accept returns after delivery or pickup unless there is a confirmed issue with the order.
29) How do I report a problem with my order?
Report issues within 6 hours of delivery or pickup. Send your order number and clear photos/video via WhatsApp +2349164218000 or email sales@farm-adomac.net.
30) When can I get a refund or replacement?
You may be eligible if you received the wrong product/variety, wrong quantity (significant shortage), or produce not fit for consumption due to handling issues. We aim to review and respond within 24 hours after receiving complete evidence.
- F) Contact
31) How can I contact ADOMAC Farm quickly?
WhatsApp/Call: +2349164218000
General inquiries: contact@farm.adomac.net
Sales and bulk orders: sales@farm.adomac.net
Closing line (bottom of FAQ page)
Still need help? Chat with us on WhatsApp +2349164218000 and we will respond as soon as possible.
