Effective Date: 30/03/2026

This policy applies to orders placed on farm.adomac.net for produce supplied and fulfilled by ADOMAC Farm (MOACAB Limited).

1) Fulfillment Options

We offer:

  • Delivery
  • Farm Pickup

Farm pickup location: Farm office at Adebowale Street off Ondo Road, Akure, Nigeria

2) Delivery and Pickup Days

  • Delivery Days: Monday to Saturday
  • Pickup Days: Monday to Friday
    We do not fulfill delivery or pickup on Sundays and public holidays.

3) Delivery and Pickup Time Windows

  • Delivery Time Window: 9:00am to 6:00pm (Mon to Sat)
  • Pickup Time Window: 9:00am to 5:00pm (Mon to Fri)

Exact delivery time within the window may vary based on route and logistics. We will contact you if we need to adjust.

4) Preorder Notice

All orders require a minimum of 48 hours notice. This helps us plan harvest, sorting, and packaging to maintain quality.

5) Selecting Your Preferred Date

At checkout, you can choose your preferred delivery or pickup date.

  • If you choose a valid date, we will process your order for that date.
  • If you request a Sunday or public holiday, your order will be marked Needs Confirmation.

Needs Confirmation means we will review your request and contact you within 24 hours to confirm the final date.

6) Customer Availability (Important)

If you choose Delivery:

You must be available (or assign someone) to receive your order during the delivery time window.

If you are not available at the delivery point:

  • We will attempt to contact you by phone.
  • We may wait up to 15 minutes depending on location and logistics.
  • If we cannot reach you or delivery cannot be completed, the order will be marked Delivery Attempted and handled as follows:
    1. Reschedule delivery to the next available day (delivery fee may apply again), or
    2. Convert to Pickup, if you prefer.

Because produce is perishable, we cannot guarantee the same freshness if delivery is delayed due to customer unavailability.

If you choose Pickup:

Please arrive within the pickup time window on your confirmed date. If you cannot make it, contact us early to reschedule.

7) Delivery Address and Contact Details

For successful delivery:

  • Provide a complete and correct address
  • Provide a reachable phone number
  • Add useful directions (landmarks) if needed

Incorrect addresses or unreachable numbers can cause delay or cancellation of the delivery attempt.

8) Delivery Fees

Delivery fees may apply depending on location. The delivery fee (fixed fee or zone-based fee) will be shown at checkout before you place your order.

9) Changes, Delays, and Rescheduling

We may contact you to confirm changes if:

  • Your selected date is not available (Needs Confirmation)
  • Weather or logistics affects delivery
  • Supply affects your exact quantity or variety

We will communicate early and offer the best available options.

10) Payment Notes That Affect Fulfillment

  • Online payment is available for orders with a minimum total order of 2kg.
  • For smaller orders, please use onsite payment at delivery or pickup.

11) Payment Confirmation Before Delivery or Pickup (Very Important)

We accept payment by:

  • Bank transfer
  • Point of Sale (POS)
  • Bank deposit

Delivery or pickup will only be completed after payment is confirmed, as follows:

  • For bank transfer and bank deposit: we must confirm that the payment has been received in our account (not only a screenshot or proof).
  • For POS: payment must be successful and confirmed at the point of transaction.

12) Contact for Support

WhatsApp/Call: +2349164218000

Email: contact@farm.adomac.net
Sales: sales@farm.adomac.net