Effective Date: 30/03/2026
ADOMAC Farm (under MOACAB Limited) values customer satisfaction. Because we sell fresh farm produce, refunds and returns are handled under clear conditions to protect both the customer and the farm.

1) Fresh Produce Policy

Our products are fresh and perishable. For that reason:

  • We do not accept returns after delivery or pickup unless there is a confirmed issue with the order.

2) When You Are Eligible for a Refund or Replacement

You may be eligible for a refund or replacement if:

  1. You received the wrong product or wrong variety (example: EVA F1 instead of Cobra F1).
  2. You received a wrong quantity (significant shortage compared to what you ordered).
  3. Your order arrives in a condition that is not fit for consumption due to handling issues.

3) When You Are Not Eligible

Refunds or replacements may not apply if:

  • You changed your mind after delivery or pickup
  • The product spoiled due to customer delay in pickup, poor storage, or late usage
  • Delivery failed because the address was incorrect or the customer was not reachable
  • Minor natural variation in size, color shade, or appearance occurs (this is normal for farm produce)

4) Time Limit to Report Issues

Because produce is perishable, all issues must be reported within 6 hours of:

  • delivery, or
  • pickup

Reports made after this time may not be eligible.

5) How to Report a Problem (Required)

To investigate a complaint, you must provide:

  • Order number
  • Clear photos or short video of the product received
  • Description of the issue (wrong variety, quantity, or quality concern)
  • Date and time received

Send via:

  • WhatsApp/Call: +2349164218000
  • Email: sales@farm.adomac.net or contact@farm.adomac.net

6) Resolution Options

After review, ADOMAC Farm may offer one of the following:

  • Replacement (where available)
  • Partial refund (for confirmed shortage or partial quality issue)
  • Full refund (only for confirmed major issues affecting the full order)

We aim to review and respond within 24 hours after receiving complete evidence.

7) Refund Method and Timing

If a refund is approved:

  • If you paid online, we will refund through the original payment method where possible, or by bank transfer if needed.
  • If you paid by bank transfer, POS, or bank deposit, refunds (if any) will be processed by bank transfer.

Refund timing depends on the bank/payment provider, but we will initiate approved refunds promptly after confirmation.

8) Cancellations

Because we plan harvest and packing based on orders:

  • Orders can only be canceled before processing starts.
  • Once processing has started (harvest, sorting, packaging), cancellation may not be possible.

If you need to cancel, contact us immediately on WhatsApp: +2349164218000.